Help & contact for the QuickGuide app
Response time
Within 24 hours
Monday to Friday. QuickGuide GmbH, Parkallee 12, 20144 Hamburg.
Not an emergency service. In medical emergencies, please contact the responsible departments of your institution.
FAQ
Didn’t find the right answer? Write to us – we’re happy to help.
What is the QuickGuide app?
The QuickGuide app gives physicians and medical staff access to their institution’s clinical standards (SOPs), guidelines and treatment pathways at the point of care.
How do I get access to the app?
Access is provided through your hospital or institution. You will receive your login details from your internal QuickGuide contact person or IT department. If your institution is not a customer yet, feel free to book a demo.
I can’t log in / I forgot my password.
Use “Forgot password” on the login screen. If that doesn’t help, write to us at support@quickguide.health.
Which devices are supported?
iPhone and iPad from iOS/iPadOS 16.4. QuickGuide can also be used in the browser on desktop and tablet.
Does the app cost anything?
The download is free and the app contains no in-app purchases. Usage is covered by your institution’s licence.
Some content is incorrect or outdated – what should I do?
Clinical content is created and maintained by your institution. Please report content questions to the responsible people at your institution. Report technical errors directly to us.
How do I report a technical error?
Write to support@quickguide.health including your device, iOS version, app version and a short description – a screenshot is welcome.
How can I delete my account?
In the app under Settings → Profile → “Delete account”, or by email with the subject “Delete account”. Details below.
How is my data protected?
QuickGuide processes data in compliance with the GDPR. Please send access and deletion requests to datenschutz@quickguide.health.
Delete account
In the app under Settings → Profile → “Delete account”. Alternatively by email to support@quickguide.health with the subject “Delete account”. We will delete your account no later than 14 days after receiving your request, usually immediately via the app, and will confirm the deletion by email.
Privacy & data requests
GDPR-compliant processing, hosting in Germany/EU. Requests for access, correction, deletion or data portability to datenschutz@quickguide.health.
Contact
We usually reply within 24 hours.
Medical notice: QuickGuide supports medical professionals in accessing internal institutional standards. The app does not replace clinical judgement in individual cases. Responsibility for diagnosis and treatment remains with the treating professionals.